frequently asked questions

General Info

  • Phoebe’s serves seasonally inspired American with a focus on quality ingredients, balanced flavors, and dishes that are both familiar and thoughtfully updated. Our menus change throughout the year to reflect what’s in season. The style is straightforward: comfort‑driven dishes with clean flavors and modern touches, prepared with care and consistency. Guests will find a mix of long‑time favorites and rotating seasonal features, along with a range of vegetarian, vegan, and gluten‑free options. Our goal is simple: to serve food that’s well‑made, satisfying, and reflective of the warm, welcoming experience Phoebe’s is known for.

  • We are open for lunch Monday - Friday and dinner Tuesday through Saturday. Please visit our Hours page for the most accurate schedule.

  • 900 East Genesee Street
    Syracuse, NY 13244

    Located in the heart of Syracuse, NY. Looking for things to do in Syracuse?

    Phoebe’s is located directly across from‍ ‍The Syracuse Stage at 900 East Genesee Street in Syracuse, NY. About a 10 minute walk from Syracuse University and close to Upstate University Hospital, Crouse Hospital & VA Medical Center.

    Close to Routes: 81, 690 & 481

  • Pay parking is available in the lot adjacent to the restaurant. Additional street parking is available along East Genesee Street and neighboring side streets. There is also a parking garage behind our building on the Irving Ave side.

  • Reservations are highly recommended for all size groups, especially during peak dining hours and on Syracuse Stage performance nights. Walk‑ins are welcome as availability allows.

  • Reservations may be made through the reservation widget on our website or by calling the restaurant directly at 315.475.5154.

  • Yes. For parties of eight or more, we encourage guests to contact us ivia phone so we may best accommodate your group.

Dietary ACCOMMODATION

  • Yes. Our menus include a variety of options for guests with dietary preferences or restrictions. You will find our dinner menu is especially accommodating for those that are gluten sensitive.

  • We are happy to assist with allergy‑friendly preparations. Please inform your server of any allergies when placing your order. We will do our best to assure your safety, but be aware some cross contamination may not be avoidable.

Takeout & Online Ordering

  • Yes. Guests may place takeout orders by phone or through our online ordering platform.

  • Delivery availability may vary based on our third party partners. We currently work with Uber Eats and Grub Hub.

  • Yes. For larger orders, we recommend calling ahead so our team can prepare your items with care.

Private Events

  • Phoebe’s offers a welcoming setting for celebrations, business gatherings, and special occasions. Our private dining spaces can accommodate a range of group sizes (10p - 60p)

  • Please complete our event inquiry form located at the bottom of the private event tab.

  • A deposit is required to secure your event date. Our team will provide full details during the booking process.

  • Outside desserts and décor may be permitted with prior approval. Please discuss with your event planner.

  • Yes. Our culinary team can create tailored menus for private events upon request.

Coffee lounge

  • Our Coffee Lounge offers a relaxed and intimate setting with tables and chairs to study. A coffee table with chairs to hang with friends. And features specialty coffee drinks made to order, fresh baked goods, and quick grab n go items. There is also teas including Harney & Sons teas, along with chai and matcha drinks. 

  • Yes, we have a full lunch and dinner menu. We make every item to order, so it may take a bit longer than our grab-and-go items, but it’s fresh when it reaches you. 

  • Our full range of coffee, espresso beverages and specialty flavored drinks are available in the dining room and bar.

  • Yes, we offer complimentary WiFi to all lounge guests, so you’re welcome to bring your laptop and settle in.

  • Yes, the lounge is set up for catching up over coffee or a mocktail, with tables that work for small groups.

  • We use 1883 Maison Routin syrups in classic flavors like caramel, vanilla, and hazelnut, plus fruity and seasonal options that change throughout the year.

Reservations

Gift Cards

  • Yes. Digital Gift cards are available for purchase online or stop in person to purchase a physical gift card.

  • Phoebe’s gift cards do not expire and may be used at both the restaurant and Coffee Lounge.

Policies

  • We accept Visa, MC, Discover, Amex and Phoebe’s gift cards.

  • Outside food and beverages are not permitted, with the exception of approved private event - celebration cakes.

  • Service animals are welcome. Pets are not permitted inside the restaurant.